Privacy Policy
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Last updated: 13/09/2025
SanXpert Digital Ltd (“we”, “our”, “us”) understands that your privacy matters and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.sanxpertdigital.co.uk (“Our Site”), and we are committed to collecting and using personal data only in ways that are lawful, fair, and transparent.
Please read this Privacy Policy carefully. By using Our Site, you accept the practices described in this Policy. If you do not agree, you should stop using Our Site immediately.
1. Definitions and Interpretation
- “Account” – an account created to access certain services or features of Our Site.
- “Cookie” – a small text file placed on your device when you use Our Site. Details of Cookies are explained in our [Cookies Policy].
- “UK GDPR” – the UK General Data Protection Regulation, alongside the Data Protection Act 2018.
2. Information About Us
- Company name: SanXpert Digital Ltd
- Registered in: England and Wales
- Company number: 16107981
- Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Privacy Contact: enquirenow@sanxpertdigital.co.uk
- Telephone: 01685 555279
3. Scope of This Policy
This Privacy Policy applies to your use of Our Site and our services. Our Site may include links to external websites. We are not responsible for how other websites handle your data, and we recommend you review their policies before sharing any personal information.
4. What is Personal Data?
Personal data means any information relating to you that identifies you directly or indirectly. It includes obvious details such as your name and contact details, and also technical information such as IP addresses, login data, or online identifiers.
5. Your Rights
Under UK GDPR, you have the right to:
- Be informed about how we use your personal data.
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete personal data.
- Request erasure of your personal data (“right to be forgotten”).
- Restrict processing of your personal data.
- Object to processing, including for marketing purposes.
- Request transfer of your personal data to another provider (“data portability”).
- Not be subject to automated decision-making or profiling. (We do not use your personal data in this way.)
To exercise any of your rights, contact us (see Section 16). You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
6. What Data We Collect
We may collect:
- Identity data – name, business name, job title.
- Contact data – email, phone number, postal address.
- Transaction data – payments, invoices, order history.
- Technical data – IP address, browser type, operating system, cookies.
- Usage data – information on how you use Our Site and services.
- Marketing data – your communication and marketing preferences.
We do not knowingly collect data relating to children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
7. How We Use Your Personal Data
We will only use your personal data where permitted by law, including:
- To provide and manage our services.
- To process orders, payments, and invoices.
- To communicate with you about enquiries or services.
- To improve our website, services, and marketing.
- To send relevant marketing communications (see Section 8).
- To comply with legal obligations.
Legal bases: contract performance, legitimate interest, legal obligation, and consent (where required).
8. Marketing Communications
- We may send you marketing about our services if you are an existing client or business contact and we rely on our legitimate interests. You can opt out at any time.
- For marketing to individuals (consumers), we rely on your prior consent as required by PECR.
- We will not share your data with third parties for their own marketing purposes without your explicit consent.
9. How Long We Keep Your Data
We only keep personal data as long as necessary for the purposes we collected it:
- Financial and transaction data – 6 years (legal obligation).
- Marketing data – until you withdraw consent or unsubscribe.
- General enquiries – up to 2 years unless you become a client.
10. Data Security
We take appropriate technical and organisational measures to protect personal data, including:
- Encryption of data in transit where possible.
- Secure servers and firewalls.
- Access controls and password protection.
- Staff training on data protection obligations.
11. Data Transfers Outside the UK
We normally store and process your data within the UK or EEA. Where data must be transferred outside the UK, we will ensure appropriate safeguards (e.g., adequacy decisions or Standard Contractual Clauses) are in place.
12. Sharing Your Data
We may share data with:
- IT, hosting, and payment service providers.
- Professional advisers (lawyers, accountants, auditors).
- Regulators and authorities, if required by law.
All third parties are bound by confidentiality and must process your data securely in accordance with UK GDPR.
14. Accessing Your Data
You may request a copy of the personal data we hold about you (“subject access request”). Requests should be made in writing to enquirenow@sanxpertdigital.co.uk.
We will respond within one month. Complex requests may take up to three months, but we will keep you informed. No fee is charged unless requests are manifestly excessive.
15. Cookies
Our Site uses both essential and non-essential cookies. Non-essential cookies (e.g., analytics, advertising) require your consent. Full details are provided in our separate [Cookies Policy].
16. Contact Us
For questions about this Privacy Policy, or to exercise your rights, please contact:
SanXpert Digital Ltd
Email: enquirenow@sanxpertdigital.co.uk
Telephone: 01685 555279
17. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our business practices. The updated version will always be available on Our Site.
