Introduction
These Terms and Conditions govern your use of the services provided by SanXpert Digital, a UK-based digital marketing, web design, and e-commerce solutions provider. By engaging with our services or accessing our website, you agree to comply with these Terms and Conditions. Please read them carefully.
1. Services Offered
SanXpert Digital provides digital marketing services, web design, and e-commerce solutions tailored to client requirements. Our services are continuous in nature, requiring time to achieve results, and are subject to the terms agreed upon during engagement.
2. Payment Terms
- Weekly Payments: Our basic services start at £49.99 per week. Prices may increase depending on additional services selected to meet your business goals. Any changes to pricing will be communicated and agreed upon upfront.
- One-Time Services: Certain services, such as specific web design projects, may be billed as one-time payments as agreed upon in the contract.
- Payment Method: Payments must be made via the method agreed upon (e.g., direct debit, bank transfer).
- Late Payments: A £50 administration fee will be charged for late payments.
- No Refund Policy: Payments made are non-refundable, except in cases where services have not commenced due to an error on our part.
3. Cancellation Policy
- Clients may cancel services at any time with a minimum of 48 hours’ written notice before the next billing cycle.
- Upon cancellation, services will continue until the end of the paid billing period.
- No refunds will be provided for cancellations made during an active billing period.
4. Service Delivery
- SanXpert Digital will endeavor to deliver all services as agreed upon in the contract.
- Timelines and results may vary depending on the scope of services, industry, and market factors.
- We do not guarantee immediate results, as digital marketing and related services require time for optimization and performance.
5. Client Responsibilities
- Information Accuracy: Clients are responsible for providing accurate and complete information necessary for the delivery of services.
- Timely Communication: Clients must respond promptly to requests for information or feedback.
- Compliance: Clients are responsible for ensuring compliance with all relevant laws and regulations related to their business activities.
6. Intellectual Property
- Ownership: Any content, designs, or materials created by SanXpert Digital as part of the services remain the property of SanXpert Digital until full payment is received.
- Licenses: Clients are granted a non-exclusive, non-transferable license to use the materials for the agreed purposes.
- Third-Party Content: Clients must ensure they have rights to any third-party content they provide for use in their projects.
7. Confidentiality
- Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of service delivery.
- SanXpert Digital will not disclose client information to third parties without explicit consent, except where required by law.
8. Liability and Disclaimers
- No Guaranteed Results: SanXpert Digital will make every effort to deliver high-quality services but does not guarantee specific results due to the nature of digital marketing and web design.
- Limitation of Liability: SanXpert Digital is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Force Majeure: SanXpert Digital is not responsible for delays or non-performance due to circumstances beyond our control, such as natural disasters or technical failures.
9. Termination of Services
- SanXpert Digital reserves the right to terminate services if clients breach these Terms and Conditions or fail to meet their payment obligations.
- Upon termination, all outstanding payments will remain due, and services will cease immediately.
10. Data Protection
- GDPR Compliance: SanXpert Digital processes all personal data in accordance with the UK Data Protection Act 2018 and GDPR.
- For details on how we handle your data, please refer to our Privacy Policy.
11. Amendments
SanXpert Digital reserves the right to update these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.